Return, Refund, and Cancellation Policy

Order Cancellation and Modification Policy

We process and ship all orders very quickly, so we cannot guarantee any modification or cancellation once your order has been placed.

If you would like to modify or cancel your order: contact our customer service team as soon as possible by email* at support@belleaparis.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*To speed up the handling of your request, write "Cancel my order" in the subject line of your email and include your full name and order number in the body of the email. 

Return and Refund Policy

If your order has already shipped, don’t worry: you can return it to receive a refund, subject to the rules below.

Our refund policy lasts 30 days.

If 30 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your items must be unused and in their original packaging. The package’s shipping label must also be present and intact.

For obvious hygiene reasons, we cannot accept a return once the device has been used.

Other items that cannot be returned:

* Gift cards

* E-books

To complete a return, you must provide us with a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also notify you of our decision to approve or reject your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week.

Shipping costs can only be refunded if you cancel before the package has been sent.

Late or missing refunds:

• Check your bank account

• Contact your bank

• Processing generally takes 7 to 14 business days

If you have done all of this and still have not received your refund, please contact us at support@belleaparis.com

Late or missing refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card issuer, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at support@belleaparis.com.

Sale items (if applicable)

Only regular-priced items can be refunded.

Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged.

If, in that case, you would like to exchange it for the same item, send us an email at support@belleaparis.com

Shipping

To return a product, you must contact us by email at: support@belleaparis.com and we will send you the procedure along with the address of our warehouse that is able to receive returned packages.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. You are responsible for paying your own shipping costs to return your item.

Returned items remain your responsibility until they reach us.

If you are shipping an item worth more than €50, we recommend that you consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.